The Castle Difference
Castle believes that there are 10 primary reasons why your Community Association should choose our company as its management partner:
1. People. We are in a Resident Services business and the quality of the Resident Experience is 100% dependent on the quality of the Castle team – our people. We are very proud to have again been named one of South Florida’s “Best Places to Work”. Castle is also the only People First certified© company in the community management industry. Castle has “The Best People, The Best Communities”.
2. Castle’s Royal Service. Castle’s state of the art Resident Services Call Center achieves a 97% live answer rate. Call and speak to one of our bilingual Resident Service Specialists and get your questions answered immediately.
3. Owner Operated. Castle is one of the largest privately owned and operated Management Company’s in the State. We have all of the resources and experience to meet your Community’s goals and objectives and, as a Board Member, you have direct access to the owners of Castle every day.
4. Specialists. Castle made a strategic decision several years ago that we could not be all things to all communities. We chose larger, higher end communities as our target market. We do not manage an extraordinary number of communities, just a number of extraordinary ones.
5. Financial Services. Accurate, timely, and meaningful financial information is necessary for the smooth and efficient operation of your property. Two of Castle’s principals are accountants. CPA’s in the Community Association industry identify Castle as the industry leader in accounting and finance. Our accounting software allows for customized reporting, which will provide timely, precise and accurate information to the Board of Directors.
6. Technology. Castle has embraced technology to enhance and economize our service offerings. We employ the industry leading Jenark Association management software. This system generates customize financial and operational reports for the Association. All information is available on-line so the Board of Directors can have all the information it needs at its fingertips at all times.
7. Experience. Castle provides management services to over 200 communities. This depth of experience allows us to bring our expertise to benefit your Community. This includes best practices in Resident Services, Financial Services, Facility Management, and Safety.
8. Reporting. We understand that timely and relevant information is critical to successfully operate an Association. Castle believes communication is the key both between Castle and the Board and with the Residents. The Board of Directors will receive an electronic update every Friday for the significant activities of that week. Our update will highlight critical information and make recommendations when Castle needs a decision from the Board. Castle can also customize a Dashboard in our Jenark system allowing the Board to monitor on-line the information and metrics.
9. Attention. You will have the undivided attention of your Castle Team.
10. Cost. We do not believe cost should be the primary determinant in selecting a management company. However, Castle can not only provide the Association with the services it needs at lower cost, we believe we can help you to achieve savings in other line items in the budget as well.
