The Royal Service Leader

The Royal Service® Leader

Castle’s focus is to create an unparalleled resident experience for owners living in Castle managed communities. After attending the Ritz Carlton’s Legendary Service School, James Donnelly and his team created Castle’s Royal Service® program. Royal Service® has many detailed components. Ultimately, it’s about creating an environment where each Resident feels important and cared for. We warmly welcome and greet our Residents and do our best to fulfill their needs, as well as anticipate them. Castle Group is dedicated to providing Royal Service® to all of our residents, allowing each resident and guest to experience their community through our professionalism and attention to detail. We are the only management company that places this strong of a focus on the resident experience. We are committed to constant improvement and growth through enhancing our services, techniques, and technology to benefit our residents and our team. It is our goal to create memorable moments when interacting with Directors, Residents, and Vendors.

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