Castle’s focus is to create an unparalleled resident experience for owners living in Castle managed communities. After attending the Ritz Carlton’s Legendary Service School, James Donnelly and his team created Castle’s Royal Service® program. Royal Service® has many detailed components. Ultimately, it’s about creating an environment where each Resident feels important and cared for.
"Since moving our property management servicing to Castle we have seen tremendous improvement at the Mariners Club. The level of service, support, project execution and onsite management have been exemplary and have taken our property to the next level." - Board President
"I have been delighted with Castle’s responsiveness and approach to employee training and backup. The whole team has been customer service oriented and flexible about our needs. We’re very glad to be partnering with Castle.” - Board President
"Hiring Castle to take over property and personnel management at Mandalay Beach Club on Clearwater Beach has resulted in a significant improvement in the overall operations, appearance and maintenance of the facility. Most impressive has been their ability to hire the appropriate staff to perform tasks that were once outsourced. This has resulted in significant savings and improved quality." - Board President
"Our community was self managed until 9 years ago at which time Castle Management took over. At the time our collectibles were in excess of a half million dollars. Through Castle's dedication in collections we have only one outstanding amount due which is with our attorney and the unit shall go to foreclosure. What is outstanding with Castle Management is promoting the individuals that have worked for them without having to bring in outside people." - Board President
"Valencia Reserve contracted with Castle Group in 2015. Upon their arrival we noticed an immediate difference in the quality of service and appearance of the community. Castle has provided an exceptional staff, along with a great support team that works effectively with the Board, residents, and vendors. We enjoy our partnership with Castle and their team." - Board President
"In the fifteen years on the board, I have had the privilege to work with the Castle Management Team. I say privilege because I found this company to be an excellent partner. I also have had the opportunity to visit and tour their Home Office, where I have been introduced to outstanding management systems, excellent training programs and a very well-managed company. This translates in the very good property services they bring to each one of the boards they work with" - Board President
If you want to work for a company that supports your career goals, Castle Group is the place for you.